The City of Johannesburg released a statement announcing that it is introducing a virtual customer engagement platform to fast-track query resolution for those customers with long outstanding billing queries.
The pilot phase of this virtual customer engagement is kicking off in Region B on August 1 and will be offered from 17:00 to 20:00 from August 1 to 5.
“This initiative is the City’s effort aimed at offering ratepayers a convenient customer service at the comfort of their preferred locations. With the extended times, it will be easier for our customers to engage at a time that suits them,” explained Kgamanyane Maphologela, Director Customer Communications at the Group Finance Department of the City of Johannesburg.
Customers will receive attention from their team of experts as they log onto Microsoft Teams, and choose the specific link for the type of query they have. Various query categories will be in place according to the type of service in dispute – account and billing queries, credit control assistance with repayment arrangements, property rates queries, water and electricity metering queries, and indigent-related queries and registration (ESP).
“The City of Johannesburg continues intensifying ways to improve customer experience while resolving all outstanding billing queries. We therefore invite customers to make use of this convenient initiative,” said Maphologela.
For more information on all customer service offerings, visit www.joburg.org.za or call 0860 562 874.
