Exceptional service at zero cost

Given the state of public healthcare in South Africa, having medical aid is for most people, a non-negotiable necessity.

But dealing with medical aid, regardless of how comprehensive, is not always easy. Ask anyone who has had to spend hours on the phone with a call centre trying to get approval codes for medication or pre-authorisations for procedures. Enter the broker.

Did you know that your broker, over and above actually selling insurance and medical aid packages, can handle all the tedious billing enquiries and discrepancies, medication approvals, pre-authorisations, and much more on your behalf?

Did you know that making use of a broker does not cost you, the client, a cent?

“It’s true,” says Naas Delport, a local broker for Momentum and Discovery Health, based in the Medgate Centre in Helderkruin.

“Most people don’t realise that making use of a broker comes at zero cost for the client. Our fees are paid by the medical aid, and whether you have a broker or not, has no bearing on your monthly premium at all.”

And the good news does not end there.

Probably the biggest benefit to making use of a broker is the additional services that the client receives.

“Our service offering extends far beyond simply selling you an insurance or medical aid product,” he says.

“As brokers, we have extensive knowledge of the products offered by the medical aid companies. We help you calculate what you can afford, and try to match that as closely as possible with a plan that caters for your individual needs.

“In addition, we aim to cut out the call centre. We handle all administration enquiries and other dealings with the medical aid on your behalf, and because our staff know these products and the procedures inside and out, we can usually get issues sorted out much quicker than the call centre would be able to.”

Delport adds that his company specialises in medical aid packages from Momentum and Discovery Health for individuals as well as business clients.

“We also specialise in investments, estate planning and short-term Insurance,” he says.

To learn more about how to make use of brokerage services for Momentum or Discovery Health packages free of charge, contact Naas Delport on 011 768 4450, or send an email to admin@ndbrokers.co.za or visit our website at www.ndbrokers.co.za.