A Hamberg resident has criticised the Johannesburg Roads Agency’s (JRA) pothole reporting system, claiming that numerous complaints lodged over more than a year have yielded little to no action while road conditions continue to deteriorate.

Heather Bosmont, who has lived in Hamberg for 13 years, said she takes great pride in her community and has made it her mission to report road failures in an effort to improve conditions for motorists and residents.

According to Bosmont, she first began logging pothole complaints through the JRA hotline in April last year. Despite receiving reference numbers and repeatedly following up on reports, she said many of the roads remain riddled with potholes.

“I’ve logged calls, sent emails and escalated the matter numerous times, but nothing seems to happen. It is incredibly frustrating because residents are doing their part by reporting the problems, yet the roads continue to deteriorate,” she said.

Bosmont added that she has also contacted various City of Johannesburg departments through email in an attempt to draw attention to the issue, but claims her efforts have largely gone unanswered.

“It is extremely frustrating, as I don’t get any proper feedback and I don’t have anything to report back to the residents,” she said.

During a recent drive through the area with the Roodepoort Record, several roads were identified as being in poor condition. Eeufees, Eider, Von Brandis and Kemphaan streets were among the worst affected, with numerous potholes posing risks to motorists and causing damage to vehicles.

Bosmont believes the condition of the roads not only affects residents’ daily commutes but also creates safety concerns for their vehicles.

The Roodepoort Record has sent questions to the JRA regarding the reported potholes and the status of complaints lodged by residents, and it was confirmed that only Eeufees Street was repaired; however, the other streets remained untouched.