Dis-Chem says Thank You! We’re Grateful for Your Vote and Support!

In the world of health and wellness, Dis-Chem has solidified its reputation as South Africa’s go-to pharmacy. With a commitment to offering exceptional customer service, a wide variety of products, and an Everyday Low Price (EDLP) strategy, Dis-Chem ensures that its customers’ health needs are always met.

Whether you’re seeking the latest health supplements, over-the-counter medication, or professional advice, Dis-Chem stands as a trusted partner in every step of your wellness journey.

A History of Growth and Innovation

Founded in 1978 by Ivan and Lynette Saltzman, Dis-Chem started as a single retail pharmacy in Mondeor, a southern suburb of Johannesburg. The Saltzmans revolutionised the South African pharmaceutical landscape by introducing the concept of a discount pharmacy.

They made healthcare products more accessible by offering a broad range of items that had been previously unavailable due to restrictive legislation.

Over the years, Dis-Chem has grown into the second-largest retail pharmacy chain in South Africa, boasting an impressive 165 stores locally, alongside additional locations in Namibia and Botswana.

The company’s strategic growth has been fuelled by a combination of innovative thinking, commitment to customer care, and an unwavering focus on expanding its reach.

A Market Leader with Impressive Financials

As of 2019, Dis-Chem generated a revenue of 21.4 billion South African Rand, reflecting its strong market position. Its success can be attributed to several factors, including its effective product offerings, expansive store network, and dedication to customer loyalty.

Dis-Chem has also embraced the digital age, expanding its reach via online shopping and establishing a loyalty programme to reward frequent shoppers.

The company’s wholesale division further supports its robust business model, helping to supply healthcare products across the region.

Dis-Chem’s private-label products offer customers high-quality alternatives at affordable prices, cementing its position as a versatile, customer-oriented pharmacy.

International Expansion

In 2014, Dis-Chem expanded beyond South Africa’s borders with the opening of its first international store in Windhoek, Namibia. This marked a significant milestone in the company’s growth, showcasing its ability to cater to markets beyond South Africa. In 2016, Dis-Chem made headlines with its listing on the Johannesburg Stock Exchange (JSE), offering 27.5% of its listed share capital.

This move was not only a significant milestone for the company but also marked the second-largest initial public offering (IPO) in the JSE’s history.

A Commitment to the Community and Customer Care

Dis-Chem’s focus on customer satisfaction goes beyond just offering health and wellness products. The company’s commitment to customer care is evident in its attentive service and knowledgeable pharmacy staff, who are always available to assist customers with expert advice on health concerns.

Dis-Chem’s strategic plan to double its number of outlets by 2021 shows its dedication to making healthcare more accessible. At the time, one-third of the company’s outlets were less than three years old, a testament to the rapid expansion and continual reinvestment in improving the customer experience.

More than Just a Pharmacy

At its core, Dis-Chem is more than just a pharmacy. It is a comprehensive shopping destination that caters to every aspect of health and wellness. From prescription medications to personal care, vitamins, supplements, and even beauty products, Dis-Chem offers an extensive range of items designed to support its customers’ health in every way possible.

With its strategic focus on delivering products at affordable prices and maintaining a robust customer loyalty programme, Dis-Chem has become a trusted name in South Africa, continually prioritising the needs of its customers.

As it continues to grow both locally and internationally, Dis-Chem remains committed to delivering excellent service and value to all those who walk through its doors.

Looking Ahead

As Dis-Chem continues to expand and innovate, the brand’s future looks bright. Its deep-rooted values of customer satisfaction, affordable pricing, and dedication to health and wellness ensure that the company will remain a leader in South Africa’s retail pharmacy market for years to come.

By adapting to changing consumer needs and maintaining a customer-first approach, Dis-Chem is truly setting the standard for the future of health and wellness retail in Southern Africa.

Better health truly begins with Dis-Chem — your trusted partner in health and wellness.