‘Thanks for the great customer service’
In today's busy world, it is not often you get such friendly, caring service.
DEAR Editor,-
My sister and I are in our eighties and have both suffered bouts of ill health. Recently I had to have copies of my ID document and completed tax documents faxed through to the Receiver of Revenue.
We were feeling debilitated and obviously looking weak when we entered Postnet at Hibiscus Mall, a charming middle-aged gentleman attended to us immediately. Looking perturbed, he offered us a seat and asked how he could help us.
Explaining the reason for our visit, he immediately arranged for certification of the ID document copy, obtained the fax number of the Receiver of Revenue and faxed the documents in such a relaxed and friendly manner. I consider this gentleman’s customer service skills commendable. He went beyond the call of duty, especially on an extremely busy Friday morning.
Being somewhat absent-minded, I inadvertently left my ID document behind, but when I returned for it, he had kept it in a safe place for me! In today’s busy world, it is not often you get such friendly, caring service! Well done Postnet Hibiscus Mall.
MARION CRONJE
Fax
