Residents give Pikitup’s service delivery the thumbs up
Johannesburg residents give Pikitup a nod.
The City of Johannesburg has recently released the findings of the annual Quality of Life Survey, and Pikitup has performed outstandingly.
The annual survey by the Gauteng City-Region Observatory is of value to the City because it is the only instrument where residents are given the opportunity to express their views about their level of satisfaction with municipal services, such as the provision of waste services, electricity, water, housing, health, road conditions, billing, safety and local government.
According to the survey, the City of Johannesburg has registered impressive service delivery results in four areas, such as dwelling, which registered a 73% satisfaction level, water, which received an 87% satisfaction level, sanitation, which received a 74% satisfaction level and refuse removal, which registered an 82% satisfaction rating.
Pikitup’s managing director Bukelwa Njingolo welcomed the impressive achievement and the areas of improvement recommended by the survey.
“We need to redouble our efforts towards ensuring that we reach the 100% customer satisfaction level. We have increased shifts, especially in the inner city, as part of the City’s major plan to reinvigorate the area and attract business,” said Njingolo.
In its recommendations, the study suggests that Pikitup must:
• Promote multi-stakeholder collaborative clean-up campaigns with residents in all the listed wards
• Increase the frequency of refuse collection
• Accelerate the uptake and integration of the circular economy into the waste value chain at the local level to promote economic development that goes hand in hand with environmental beautification and
• Promote recycling, waste minimisation and smart waste conversion
It is also noteworthy that the respondents of the study recommended that municipalities should strive to communicate with them via a WhatsApp platform as shown by their responses to the medium of communication platforms preferred. SMS or WhatsApp 27%, pamphlets or leaflets 14%, radio or TV 16% and at a ward meeting 16%.
Njingolo said Pikitup needs to improve the way it communicates to residents using platforms that residents prefer.
