Gauteng MEC for Roads and Transport, Kedibone Diale-Tlabela, has reaffirmed the provincial government’s commitment to strengthening collaboration with the taxi industry by engaging operators directly on the ground.

According to the department, it has begun targeted engagements in Ekurhuleni, meeting taxi operators within their associations to better understand challenges and jointly develop practical solutions.

The department stated that this approach forms part of a broader effort to stabilise the industry, address long-standing disputes, and rebuild trust.

“We are taking government to the people. We are meeting taxi operators where they work because it is important to listen first-hand, verify their challenges, and work together on meaningful solutions,” said Diale-Tlabela.

The MEC emphasised that the engagements are centred on partnership rather than enforcement.

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“We are here to engage honestly, to elevate the conversation on derisking of the industry as one of the minister’s apex initiatives, update the industry on the status of operating licences and agree on strengthening partnership and collaborative efforts. The taxi industry is a critical partner in moving our people every day,” she said.

The department said that, while acknowledging progress in modernising parts of the industry, including the adoption of technology, the MEC highlighted the need for improved service delivery.

“Commuters are still not consistently receiving the level of service they deserve. We must improve reliability, safety, and the overall experience of public transport,” said the MEC.

The department highlighted that addressing illegal operations remains a priority and that it is adopting a supportive and practical approach.

Diale-Tlabela further stressed the importance of a visible and accessible government presence.

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“For too long, we expected operators to come to us. Now, we are going to them, spending time on the ground, understanding realities, and ensuring services reach the people they are meant to serve,” she explained.

The department said that engagements in Ekurhuleni will continue over the next two months, as it will work closely with taxi associations to resolve challenges and strengthen cooperation.

Diale-Tlabela welcomed the positive response from operators, noting a shared willingness to work together.

She also raised concerns about the condition of taxi rank infrastructure and committed to working with municipalities and law enforcement to improve safety and cleanliness.

“At the centre of all our efforts are the commuters. They deserve a public transport system that is safe, reliable, and respectful. Their needs must guide everything we do,” said the MEC.