Vandalism causes widespread power outage in uMhlathuze

THEFT and vandalism at Zircon substation in Empangeni left residents in Mandlankala, Gobandlovu, Mpembeni, Mabuyeni and eSikhawini in the dark from yesterday.

“Eskom teams are working tirelessly to restore supplies to customers as quickly as possible. We urge our customers to please be patient while the recovery process is in progress,” said Eskom’s centralist cluster industry support and stakeholder management, Joyce Zingoni.

She added that technicians have assessed the damages and are in the process of testing and replacing the damaged equipment and cables, which is expected to take some time due to the nature of the damage.

Eskom security and local law enforcement authorities are investigating the incident, and Joyce encourages the community to assist with any information.

“We thank our customers for their continued patience and will provide updates as soon as further information on the restoration of supply becomes available.”

Eskom’s available self-service channels for customers:

•MyEskom Customer App: Download on Google Play and Apple Store

•Alfred the Chatbot: https://alfred.eskom.co.za/chatroom/

•Alfred on WhatsApp. Save the Eskom Share Call number 08600 37566 to your phone, open WhatsApp, and start chatting with Alfred.

•USSD platform: Simply dial *120*37566# on your phone and follow the prompts.

•Eskom Contact Centre: Dial 08600 ESKOM (37566).

Don’t have the ZO app? Download it to your Android or Apple device here:

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