Ekurhuleni council leaves resident stranded

A Brackenhurst resident was left in limbo because service delivery was an inconvenience.

ALBERTON – A community member of Alberton reported electricity problems in Brackendowns on April 24.

The complaint was from a resident in Palala Street regarding her electricity being switched off the previous day.

She could not get through to EMM on two occasions on that morning.

The only contact she could get through to was the call centre number the previous evening.

According to the community member, an EMM call centre employee said on the phone that if she was on the list, the problem would be addressed, and that the EMM call centre employee could not assist.

On April 30 the community member said that she had gone through on April 25 to EMM, and the situation had been dealt with after a while. Wen she asked the EMM representative about the EMM emergency number 011 999 0010 that just rings, he replied that it is not his department.

Important council numbers to know when reporting problems in your area and being directed to the correct departments are:

EMM Customer care Centre (CCC) 011 999 2100

Ward 36, Verwoerdpark and Florentia Councillor Chris Swanepoel 082 377 3401.

Ward 37, Alberton Central and parts of Randhart Councillor Bruna Haipel 082 454 6956.

Ward 38, Brackenhurst Councillor Estelle Visser 082 572 1462.

Ward 53, Eden Park Councillor Gladstone Zide 073 459 4133.

Ward 55, Palm Ridge, Councillor Sipho Maduna 082 453 2108.

Ward 56, Phola Park Councilor Sbongile Msibi 073 021 8929.

Ward 57, Tokoza Councillor Tiisetso Nketle 082 305 7692.

Ward 58, Katlehong Councillor Robert Pienaar 082 454 6790.

Ward 94, Meyersdal, Bassonia Rock, Alrode, Randhart, Generaal Alberts Park and Mayberry Park Councillor Michael Basch 076 406 4883.

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