The city’s Group Finance Department director of customer communications, Kgamanyane Maphologela, cautions that many customers often fail to prioritise their municipal accounts during the busy festive period.

“During the festive season, especially in December, we see many customers leaving the city for extended holidays. Over the years, we have observed that a large number of people forget to settle their municipal accounts before travelling,” says Maphologela.

He said the city has intensified level 3 disconnections targeting habitual defaulters. Level 3 disconnections involve the physical removal of electricity cables, conductors, and water and electricity meters. Once implemented, customers are required to reapply for new services through the normal application process, which has additional costs.

Maphologela adds, “We understand that many families feel the pinch during this time of the year, but we urge customers to honour their municipal obligations. We would hate to see anyone without access to water or power simply because of missed payments.”

He further encourages financially struggling customers to take advantage of the city’s Debt Relief Programme Phase 4, launched on November 1, which assists residents and businesses in settling outstanding municipal accounts and restoring the city’s financial sustainability.

Payment options

Customers can conveniently make payments through the following channels:

• EasyPay (available at Pick n Pay, Shoprite, Checkers, and other participating retailers)

• Debit orders

• Direct bank deposits

• ATMs

• Internet and cellphone banking

• SA Post Office

• e-Joburg Portal

• Any CoJ customer service centre, including Eureka House: corner of Marlborough Street and Rosettenville Road, Wemmerpan.

Paying your account on time ensures peace of mind and an uninterrupted festive season.

Customers with queries can contact Joburg Connect at 0860 562 874 or visit any customer service centre.