This is to ensure consumers are billed for the correct amount of electricity.
Consumers who suspect that their meter is faulty should report the problem to City Power on 011 490-7484 from 7am to 7pm Monday to Friday and 8am to 1pm on Saturdays.
Alternatively, SMS the word, faulty, followed by the account number and address to 44074.
The replacement is carried out at no charge to the consumer.
“By replacing faulty meters, we are able to improve the service our customers experience and we ensure that our billing system continues to display a high degree of integrity,” said City Power spokesman, Mr Sol Masolo.
“We thank all our customers who have co-operated with our campaign thus far and we encourage anyone who suspects there may be a meter fault, to report it to us,” he said.
He said that customer safety is a priority for City Power. Consumers are urged to verify the identity of City Power officials, including technicians, by contacting the 24-hour safety and security control office on 011 490-7900/7911/7553.
Meter readers and technicians should not be allowed to access the property without verification from City Power.
