Following concerns that customers’ personal information was jeopardised, Mr Gabu Tugwana from the city, said at no stage were any banking details and identity numbers compromised.
He said the information accessed was not from the transactional engine of the CoJ’s billing system.
Perpetrators were apparently unable to transact on any of the information they accessed.
The city conducted a forensic investigation with its information technology partner to assist the police with the criminal case that was to be opened. A criminal case was opened at the Hillbrow SAPS on Monday last week.
“Residents can be assured that the necessary technical steps and legal remedies are being taken to prevent a recurrence of similar incidents in future. As custodians of our residents’ confidential information, we are duty-bound to ensure that such information is safe and secure. The shutting down of our e-services and investigation of the source of the breach are efforts which confirm our commitment to safeguard our customers’ information,” said Mr Tugwana.
Customers who use the city’s e-services system to check their accounts are advised to visit any of customer service centres or call the city’s call centre on 0860 56 28 74.
