Outcome of billing report not made public yet
After failed attempts to get the city to resolve problems, JAG approached the public protector to investigate the matter.
While the investigation into the city’s billing processes is complete, the findings of the report have yet to be made public.
The EXPRESS previously reported that residents approached the Joburg Advocacy Group (JAG), which was still active at the time, for help with the incorrect billing.
After failed attempts to get the city to resolve problems, JAG approached the public protector to investigate the matter.
JAG was founded by Ms Lee Cahill, a Kensington resident.
The public protector’s report was due for release in March and then delayed to the end of April. At the time, Ms Kgalalelo Masibi, the spokesperson for Public Protector Advocate Thuli Madonsela, said the investigation was complete and the provisional report was submitted to the quality assurance unit.
Last week Mr Oupa Segalwe, the communications manager at the public protector’s office, said due to capacity constraints, the report is still being quality-assured. “However, processes are underway to expedite the matter.”
The EXPRESS still receives billing complaints.
Residents have complained about incorrect billing, not receiving acceptable service from officials and being disconnected when they are not supposed to be disconnected.
