CoJ resolves resident’s billing problem – finally
The matter has also been escalated to City Power management, regarding the harassment the customer had to endure over the years from meter reading companies.
Following an article in the EXPRESS, the billing problems of a Bruma resident have finally been resolved by the City of Joburg (CoJ).
*Aligna Sepe, a resident from Bruma, had to deal with harassment from water meter reading companies for years because of a meter bill that was being sent to her address even though the meter did not belong to her. Despite her interactions with the CoJ, for many years, the matter could not be cleared up.
Mr Stan Mapho, the spokeperson for the CoJ said, “The meter in question has been located and it indeed does not belong to the customer. We have now resolved the issued and would like to apologise to the customer.”
The matter has also been escalated to City Power management, regarding the harassment the customer had to endure over the years from meter reading companies.
“Meter readers have no mandate to harass any customer and the CoJ will deal with those people,” he added.
Even though the matter has been resolved, Aligna said wants the CoJ to write her a letter stating that the matter is now closed as she has no faith in the CoJ.
