Probus Bedfordview discusses emotional intelligence in workplaces

Many companies, particularly when hiring for senior positions, now insist on a standard emotional intelligence assessment.

This was highlighted by John Bernath, guest speaker at Probus Bedfordview’s April meeting, who introduced attendees to the concept of emotional intelligence and its measurement through the Emotional Quotient (EQ).

Bernath explained that EQ is not only used in recruitment but also for developmental purposes, as employers seek to understand an individual’s potential trajectory within the company.

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An industrial psychologist in private practice since 1986, Bernath previously worked in human resources for a decade.

“Sometimes, people can move beyond their current role quite easily and explore new opportunities,” he said. “We tend to view these assessments from a positive perspective.”

He emphasised the benefits of incorporating emotional intelligence assessments in the workplace.

“These tools provide far more insight into an individual than one might typically gather from an interview alone.

“Secondly, because these assessments are standardised and reliably measure specific attributes, companies are better equipped to determine whether a candidate is truly capable of fulfilling a role.”

Bernath conducts EQ assessments for client companies, whether for specific vacancies or developmental insights. His experience spans across Botswana, Lesotho, Poland, England, and the United States.

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He noted that many people still do not fully understand emotional intelligence.

“It’s important to have a clear understanding of what EQ actually measures.

“It helps us answer questions such as why did one person cope well in a particular situation, while another struggled. Once you’re aware of these elements, you gain a solid grasp of where you stand.”

What is emotional intelligence?

Emotional intelligence is the ability to recognise, use, and manage your own emotions, as well as to perceive and influence the emotions of others.

This results in improved communication, relationships, and problem-solving.

The key components of emotional intelligence:

• Self-awareness – recognising your own emotions and their impact on yourself and others.
• Self-regulation – effectively managing your emotions and impulses.
• Motivation – using emotional insight to drive goal-oriented behaviour.
• Empathy – understanding and sharing the emotions of others.
• Social skills – effectively communicating, building relationships, and navigating social dynamics.

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How is Emotional Intelligence Measured?

Measuring EQ typically involves a combination of self-report questionnaires and ability-based tests. These assessments evaluate a person’s emotional awareness, management skills, and social interactions.

Improving your emotional intelligence:

With mindfulness and consistent practice, EQ can be developed:

• Slow down your reactions – next time you feel angry, take a moment before responding.
• Reflect on your own emotions, strengths, and weaknesses, and how they influence your behaviour. Nobody is perfect and that’s perfectly fine.
• Pay attention to non-verbal cues and make the effort to understand others’ emotions, needs, and concerns.
• Communicate openly and clearly. Ensure your key message is well-articulated.

Probus AGM highlights

On the same day, Probus Bedfordview held its AGM. President Ineke O’Dougherty welcomed new members Ben Langner and Dave Walton, presenting them with their membership certificates, name badges, and Probus leaflets.

The following members were unanimously elected to serve: Ineke O’Dougherty, Ken Girdwood, Sheila Callaghan, Mike Manning, Robert Stephens, Tony Annis, and Genie Wright.