The Ekurhuleni metro has recently noted that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
The cut-off happened mainly when callers select an option they are prompted to select.
The metro has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent.
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Customers are still able to log their queries through the call centre on 0860 543 000, or alternatively use My Ekurhuleni App to access services at a touch of a button.
The app is also compatible with feature phones (non-smartphones) and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
The metro apologises for the inconvenience caused.
