FOLLOW-UP: Retailer taking steps to up security for shoppers at mall

Massmart is working closely with the management team of Lakeside Mall to beef up security at one of the city’s popular shopping destinations.

This comes after the harrowing ordeal which saw a Benoni mom and her seven-year-old son being held against their will by a man claiming to be a Game Lakeside Mall employee and his accomplice on May 25.

The Benoni City Times reported that the victim, who wished to remain anonymous, was approached inside Game by a well-spoken African man, wearing a Game employee ID card around his neck.

According to the victim, the employee offered her an exclusive manager’s discount on a gazebo she intended to purchase.

Brian Leroni, senior vice president group corporate affairs for Massmart Holdings, provided the City Times with further feedback following extensive communication with the victim.

“We would like to inform the publication as well as the community of the steps taken following this unfortunate incident,” said Leroni.

“The safety of our customers as well as those visiting the centre is of utmost importance. The centre management has agreed to increase awareness with all tenants regarding scams and overall security in the mall.”

He continues by saying that tenants will be advised of any instance of suspected scammers operating within the mall, what to look out for and appropriate measures that should be taken once an incident of this nature is reported.

“Our Game staff have been made aware of this incident and are tasked to immediately report people posing as Game employees or acting suspiciously,” he continued.

“We have requested to meet with the mall’s onsite security provider to discuss opportunities to improve the public’s shopping experience.”

The victim responded by saying that despite how the incident unfolded, she is happy with the proactive manner in which Massmart Holdings has responded.

“The executive management have been in contact with me and seem to be taking the matter seriously,” she said.

“I hope that these men are brought to book and will face the wrath of the law.”

The City Times has CCTV footage of one of the suspects making a R5 000 purchase at Liquor City, Farrarmere, using the victim’s stolen card.

The suspect was positively identified by the victim as one of the assailants however Benoni Police Station’s spokesperson, Captain Nomsa Sekele has cautioned against its publication as it could hamper the police’s investigation.

Mall safety tips
When visiting the city’s malls and shopping centres, Captain Sekele has the following safety tips:

• Always be aware of your surroundings and avoid distractions.

• Keep valuables secure. Carry your handbag, purse or wallet to the front of your body and ensure that it is closed.

• Avoid carrying large amounts of money, opt to rather use credit or debit cards.

• Do not leave your personal belongings unattended.

• Be cautious of strangers who offer help, gifts or favours.

• Immediately report suspicious persons or behaviour to mall security.

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