I have had absolutely zero service and am not happy with the inefficiency to date.
On Thursday evening I reported that someone had driven over my water meter and water was flowing out of the pipes into the road.
I received a reference number at 8.20pm on May 1.
It is now May 3 at 11.20am — 39 hours since I received the reference number — and I have yet to receive any form of communication from the municipality which I pay to provide the service.
I have spent a total of four-and-a-half hours on my phone, four hours and 23 minutes of which have been purely to hear that my call is valuable or important to them. Rubbish.
The seven minutes which I have spent speaking to inept, dishonest call centre staff have proved fruitless.
Case in point: on Thursday I wad told that someone is on standby and should come — at the very least — to stop the water wastage.
On Friday morning I get told that someone will definitely arrive before the end of the day.
On Friday evening I get told someone will see me early on Saturday morning. On Saturday morning I get told the plumbers are in Northmead and will come to me after they’re done.
Rubbish.
Now when I call the pathetic 086 054 3000 line it is dead.
I now understand why the municipalities have been given extra time to comply with our National Consumer Protection Act — because they cannot, or rather do not, provide adequate service.
Throughout the world people know how valuable water is, but to the Ekurhuleni Metro Municipality it is meaningless.
If EMM valued water correctly my meter problem would have been resolved by 10pm on May 1, and not when Saturn’s moon is in the EMM leadership’s Uranus, sometime when they finally do their work.
