Use municipal e-services to avoid delays
eThekwini Municipality urges customers to use its e-services while the testing of a bank card facility at its main Durban office is being undertaken.
eTHEKWENI Municipality is currently piloting a bank card facility at its main banking hall, Florence Mkhize Building. The system is being tested for compatibility with the municipal systems and of the infrastructure of the various banks.
Municipal spokesman Thabo Mofokeng said officials wanted to ensure all teething problems and technical hitches were sorted out before the system was implemented at all municipal branches.
The result of the testing has meant that customers using the main banking hall have been subjected to lengthy delays. Mofokeng said the municipality apologised for any inconveniences customers were experiencing and encouraged ratepayers to use the e-Services facility which the municipality offered to individulas, companies and organisations. The system currently offers up-to-date account information, delivery of accounts by email and copy of previous accounts.
“The system promises a faster, more efficient way of receiving bills and also contributes positively to the environment. In the future customers can look forward to name changes, query logging and own meter reader capturing,” he said.
To use the system, all you do is register your profile by going to https://www.durban.gov.za:94/frmhome.aspx . Link you accounts to your profile. All facilities are available for accounts linked to your profile.
“Ratepayers are also encouraged to pay their accounts via debit order or EFT which would save them the hassle and time of cominginto our centres,” he said.
