The City of Ekurhuleni has recently noted that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
According to Nhlanhla Cebekhulu, metro spokesperson, the cut-off happened mainly when callers select an option they are prompted to select.
“The City has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent,” said Cebekhulu.
“Customers may still able to log their queries through the call centre at 0860 543 000, or alternatively use My Ekurhuleni App to access services at a tough of a button.
“The App is also compatible with feature phones (non-smartphones), and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.”
