Rand Water to lay criminal charges for abusive language

Rand Water intends laying criminal charges against members of the public for using abusive language and insults to its employees during water shortages.

This follows a series of email correspondences received by Rand Water’s customer service centre (CSC) in which members of the public use profanities to express their frustrations.

Rand Water spokesperson Justice Mohale said the latest email was sent to the organisation’s CSC on May 30.

“Rand Water views the tone and the abusive language used in the email as unacceptable, undesirable and malicious to its brand. The sender of the email implied that water shortages in his area were a result of the incompetence of Rand Water employees.
“This accusation is unfounded and baseless, since water supply is dependent on interlinkages with other service providers in the water value chain.”

However, Rand Water acknowledges that sometimes it encounters challenges in the process of supplying water to its customers.

Mohale said when it happens, the organisation always communicates the challenges it encounters to communities through traditional media and social media platforms until the problems are resolved.

Although Rand Water appreciates it when members of the public report water interruptions in their respective areas, it will not tolerate abusive language and insults meted against its employees.

Members of the public are urged to report water-related problems to the Rand Water CSC on 0860 10 10 60 or at customerservice@randwater.co.za

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