Family cries foul over ‘poor service’ at TMH
The complaint has been handed over to the QA department for further internal investigation.

A Benoni family bemoans the lack of empathy and poor service after workers at Tambo Memorial Hospital allegedly refused to help their six-year-old autistic son, who suffers from epilepsy, as they could not find his file.
While the boy, Falcon Hagan-Watson, eventually received help hours after the family had put up a fight, his unimpressed mother, Megan Hagan-Watson, demanded answers from the hospital management for the delayed service.
She told Boksburg Advertiser Falcon was taken to the hospital on February 1 to seek help after he repeatedly had epileptic fits. However, healthcare workers ‘refused’ to treat him saying his file went missing as a result of a system changeover.
“When the head matron was confronted she said she didn’t realise it was that bad, even though they were told multiple times he was having fit after fit and still they refused to treat him.
“They eventually got medication for him hours later after fighting. However, the issue of the file meant the hospital starts the process afresh. This included retaking blood samples, which again delayed his treatment for more than a month.
Investigation
The hospital has blamed the situation on the system change.
“We acknowledge the system change that occurred on February 1, intending to transition from an old system to a new one.
However, the hospital recognises this transition should not have caused a delay to patient treatment,” said the hospital spokesperson Zoliswa Nzeku.
“The system change aims to prevent file losses.
“The complaint has been handed over to the Quality Assurance Department for further internal investigation. This step emphasises the hospital’s dedication to ensuring quality patient care and addressing issues that arise during operational changes.”
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