Mpho Moerane, MMC for Environment and Infrastructure Services Department, and the managing director of Pikitup, Bukelwa Njingolo, remind residents and stakeholders of the City of Johannesburg Pikitup in-house call centre.
The centre has been established to relieve pressure experienced by the City of Johannesburg’s centralised call centre, which is dealing with large call volumes pertaining to all services provided by the City.
This has resulted in desperate Pikitup clients directly calling the waste management company complaining about service delivery delays. Some clients have resolved to flooding Pikitup’s reception area demanding to be serviced, without having logged calls nor being in possession of the required reference numbers before their complaints could be addressed.
It is against this backdrop that Pikitup resolved to establish an in-house call centre.
Pikitup’s call centre is by no means replacing or substituting the City of Johannesburg’s centralised call centre.
The Pikitup call centre has been put in place to enhance service delivery by resolving Pikitup customer queries within the acceptable service standards levels.
The call centre will assist residents with the following queries: skip bins, business bins, household bin replacement, recycling, bulk waste, illegal dumping and street cleaning, refuse collection of bins and bags and general queries.
Residents are advised to use both call centre numbers to avoid a situation where a flurry of calls are directed at a single point of contact:
• Pikitup’s call centre number: 010 055 5990
• Operating hours: 8am to 4.30pm
• City’s call centre number: 011 375 5555 or 086 562 874
• Alternatively, queries can be emailed to info@pikitup.co.za
