Motorist unimpressed with Sanral service
MIDRAND - A Midrand resident said he was upset at the treatment he received from the South African Roads Agency Limited (Sanral).
Steve Schoombee said, “I went to Midrand Sanral offices to query the bill they sent me, but I was blatantly refused entry. I wanted to do the right thing and pay for e-tolls, but I got the worst treatment. Two of the vehicles I am billed for are not mine.”
Schoombee explained that no one wanted to help him. “After being there for a while a security guard told me that I must leave my contact details and he will get someone from the office to call me. I demanded to see an agent so that I could discuss the bill, but I was turned away.”
Schoombee said he ended up going to ask for help at a Centurion e-toll office. “The staff in Centurion helped, but the hassle getting the help I needed was unnecessary. Sanral must get qualified people who can handle the billing system.”
Nicole Wood, communications officer for the Electronic Tolling Company said Schoombee went to the wrong office. “People who go to the operations centre in Samrand are using the wrong channel. It is not a client service centre, that is probably why entry was denied.”
Wood added. “Road users can also visit the nearest e-toll customer service centre for assistance relating to bills.”
For assistance on incorrect billing email info@sa-etoll.co.za
