If you’ve noticed a streetlight burning during broad daylight in your neighbourhood, you’re not alone. The problem, which wastes electricity and signals a potential fault, is a common one across Johannesburg.

According to the power utility’s website, the cause for the lights to burn 24/7 lies with photocells, which play an important role in ensuring that streetlights are switched on during the night and switched off during the day.

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“When photocells are vandalised, the streetlights malfunction, leaving residents in the dark. In some cases, streetlights may stay on during the day when photocells have been vandalised and damaged. This puts a strain on the network as it has a negative impact on energy efficiency.”

The good news? You have several easy ways to report the issue directly to City Power.

Here’s how you can help fix those day-burning bulbs:

The online options:

• Web Portal: The quickest way is via your browser. Visit the citypower—mobi web portal to log the fault directly.
• Mobile App: For smartphone users, the ‘My Citypower’ app offers a convenient way to report the problem while you are on the move.
  The old-fashioned way: A phone call
•  City Power Call Centre

For a direct human connection, phone 011 490 7484 or the toll-free number 0800 202 925.
0860 562 874 or 011 375 5555.

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• Joburg Connect: You can also use the general City of Johannesburg number at 0860 562 874 and select option 2 for City Power.

What to include in your report

To make sure your report is acted on promptly, be prepared with the following information:

• Location: Give the exact street name and the closest street number or landmark.
• Pole Number: If you can see it, include the unique number painted on the light pole.
• The Issue: State clearly that the light is burning continuously, 24/7, which indicates a problem with its photocell.
• Reference Number: Always, always get a reference number. This is your key to following up.

City Power urges residents to report theft and vandalism of streetlights, cable theft, and vehicle collisions with streetlight poles at 011 490 7911 or 011 490 7900 or 011 490 7504 or 011 490 7553 or at their nearest police station.

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