A group of angry residents met on September 11 to discuss alternative solutions to energy outages affecting them in Germiston.

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The residents who are part of the Primrose Ratepayers Association (PRPA) have since told Germiston City News that they now demand a full investigation.

This came after residents had been without power since September 5.

According to a member of the PRPA, Janet Gerretsen, numerous messages and calls were made to the energy management without assistance rendered.

“These are not the only paying residents that are affected by the inability of council to provide services,” said Gerretsen.

The residents allege that cable theft, vandalism, sabotage, poor workmanship, overloading, illegal connections, lack of feedback and accountability are the norm from this department.

They say teams on duty don’t answer phones or respond to messages.

“Service level agreements state that restoration time is 24 hours, however, our requests for meetings with higher management are fobbed off.

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“We had a resident who had her power box vandalised on September 8 and the city only attended to it 13 days later,” said one resident.

Before this, residents had a meeting with the energy department on July 9 at Victoria Lake and are dissatisfied with the promises made to them by council at the time.

“Despite our memorandum handed over in July and the meeting at Victoria Lake, where council made empty promises to residents, we still have no joy.

“We will now be calling for a full investigation into this department,” said Janet.

A request for comment was sent to the CoE on September 30. Answers to residents’ grievances were requested by October 3 at 09:00.

At the time of going to print no comment had been received.