WORKING to jack up its communication with residents, the metro hopes to include various other communication channels to reach its community when problems arise.
Speaking at the monthly council meeting in Germiston on Thursday last week, executive mayor, Mondli Gungubele, said the metro’s call centre remained one of the main priorities of the municipality.
“It is a process we shall continue to pursue until we get it right. As we soldier on, we are now engaging on a data cleansing drive to get correct contact numbers of our residents and stakeholders in order to increase the city’s communication channels via sms and social media platforms such Facebook and Twitter,” he said.
“We are further engaging cell phone service providers to get residents’ contact details for proactive communication. All this will be done through due legal processes.”A system to deal with early detection and timeous mitigation of threats to services is already in place. In October we will embark on a community communication programme on citizenry education and active citizenry participation through urban management, using local forums such as CPFs for hotspot identification to inform planning and budgeting going forward.”
