Call centre might be down due to upgrades
Here are your other options to log a complaint
AN upgrade to Ekurhuleni’s call centre on Friday evening may possibly cause interruptions to its services.
The upgrade is being done to improve the response time to calls, better sound quality and the ability to reroute calls to the relevant agent based on their expertise without a customer being transferred from one agent to the another, Themba Gadebe, metro spokesman, said.
With the expected minimal down time, customers can log their requests through the following channels:
• Ekurhuleni Mobile App: Load the App from your Apps store (available on Android, Windows and iOS) and report issues from your mobile phone.
• Social media platforms: Facebook: City of Ekurhuleni and Twitter: @emm_call_centre
• Email: callcentre@ekurhuleni.gov.za
• Website: visit www.ekurhuleni.gov.za and use the Ekurhuleni self-service feature to log
Residents can also SMS the keyword “Ekurhuleni” to 30788, followed by details of the query to enable the Call Centre to log the query immediately.
