An easy to navigate app called My Ekurhuleni App,will be launched by the executive mayor of the City of Ekurhuleni in Katlehong on Thursday.
The new app, which was developed in partnership with Vodacom, is a full service integrated solution that ensures that Ekurhuleni residents have their City at their fingertips by among other things, logging queries through the app.
The app will not only reduce high caller volumes at the call centre but also ensure residents easily navigate service points in close proximity to their location. The app provides on the spot reference numbers after reporting a service incident and a functionality to view the status of the logged calls, including calls in the vicinity.
The My Ekurhuleni App boasts a wealth of information about the City of Ekurhuleni, which includes the profile and contacts of the City’s councillors, emergency services contact details, requests for application forms, refuse removal schedules as well as navigation to the City’s social media platforms for updates on service issues and upcoming events.
Speaking on behalf of Vodacom, managing executive for Vodacom business public sector, Dinah Kheswa said: “Vodacom is using mobile technology to bring about administrative efficiency and enhance communication between government and citizens in an effort to support service delivery.”
Through this initiative, Kheswa said, “We are essentially bringing government closer to the people and providing an unprecedented level of transparency and accountability in the process. As a corporate citizen, Vodacom is responsible for helping government deliver services as efficiently as possible.”
