The City of Ekurhuleni (CoE) has noted the customer service call centre has been experiencing technical glitches.
This results in callers being cut off before being assisted. The cut-off mainly happens when callers select an option they are prompted to select, said Themba Gadebe, spokesperson for the metro.
The City has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent.
The IT department is overhauling the call centre system to introduce a new version that will give customers effortless access to call centre agents and result in a speedy resolution to their queries.
Customers are still able to lodge their queries through the call centre at 0860 543 000 or alternatively use the My Ekurhuleni App to access services at the touch of a button.
The app is also compatible with feature phones (non-smartphones) and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
