While phone rings the water leaks
Discipline seems to be lacking in employees doing their jobs
PAT SMIT writes:
I would like to add to the call centre is a nightmare complaint.
We have a water leak at our meter on our side. So, as the water leaks, we pay. We called a plumber because we had some work we needed done, including that we had noticed that the area at the water meter was sodden.
The plumber opened up and said they were not allowed to fix the problem because it was at the water meter. He actually noted that on the invoice because he said they always got blamed.
I then tried calling – hours of hearing how important my call was and the most awful music. The next day we tried again with the same result.
Discipline seems to be lacking in employees doing their jobs. My husband then did a web-search, found an email address and logged a call on January 20.
Our reference number is 20140120134246×8713. So we are still waiting for people and not computers to answer, while our precious water wastes and our precious cash also wastes.
