Sixty-five per cent of the municipal water supplied to Mogale City residents is not generating revenue due to authorised consumption that is not being billed.

This, according to the Mogale City Local Municipality (MCLM). In a media statement, senior communications practitioner of MCLM, Tendani Shavani, stated that this is largely attributed to challenges with prepaid water meters, including:

• Short lifespan and high maintenance requirements
• A high number of non-functional prepaid meters, which has led to some properties being directly connected to ensure water access, causing revenue losses
• Limited municipal budget to repair or replace faulty prepaid meters

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To address these challenges and improve revenue collection, Shavani said the municipality will convert all Blue Tag and Silver Tag prepaid water meters to postpaid meters.
In addition, all residents currently using Blue Tag and Silver Tag prepaid meters must visit the municipality’s offices to facilitate the conversion.

Residents are required to bring the following documents:

• A valid South African ID or passport
• Proof of property ownership or occupancy
• Municipal account number

The municipality warns that failure to comply with this notice may result in service disruptions or billing irregularities. Residents are urged to complete the conversion process by Monday, April 30.

For more information or clarification, contact the Mogale City call centre on 083 787 2814 or email watercomplaints@mogalecity.gov.za