Anyone who has had the ‘dis’pleasure of going to the Krugersdorp Licensing Department will understand that for the most part, this experience will leave most frustrated, angry and shocked that a municipal/ government department can be run like this.
Most of the time, you are met by surly individuals who act like they are doing you a favour by serving you. They seem upset with life and like to take it out on the individual who happens to be standing in front of them. To clarify – not all the employees are like that. I have managed to come across a few that are friendly and willing to help but they are few and far between.
The answer to the bad attitude is a PR problem which has to be sorted internally. The ridiculous queues can be tackled differently seeing as how it is painfully obvious the the current system is inefficient. Firstly they should train each staff member to handle all aspects of what is offered at the Licensing Department. Next would be to do away with multiple queues and have one queue for everything, and to ensure that at least 80 per cent of tellers are open at all times.
I cannot see the logic of handing papers in at one place, then sitting and waiting for hours to be called and be possibly sent away for some other error that I witnessed on my last trip to this dreaded place.
If they spent more time working and less time talking, walking around, talking on their cellphones or [chatting on] WhatsApp and Facebook, they would also be more productive.
