Service centre closure leaves Region A residents stranded
What locals should be able to access on a regular basis has been closed and removed from the community, and the public has not received any communication or explanations regarding the shutdown.
Residents’ frustrations continue to grow as they are constantly turned back without any help from the empty and non-operational Midrand customer service centre for Region A in Randjespark.
The shutdown has been ongoing since the beginning of March, not long after it was announced that the office would be moving from 300 15th Road to 230 15th Road. This left people without a place to go to get the services they usually get from the office.
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Reasons for this shutdown is that the new office is still being renovated, with cleaners and other construction workers on site. Because of this, residents have not been able to get their usual services, such as paying their accounts, applying for special cases, meter investigation requests, and new connections of electricity, water, and sewer.
residents state that there was no official communication sent out to them, especially because councillors were also unaware of the move.
Tania Denny, a Kyalami resident, commented on the matter. “We were not informed about the move and the new office shutdown, so it was really disappointing to go to the centre and find out all of this information at the same time.
“I called the councillor to hear from her about this, and she stated that she also found out about it last minute, and, honestly, she helped me with understanding everything from then.
“It has not been great for us to have to find alternatives, one being going to the Sandton centre, because it is not in our jurisdiction.”
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Following complaints from residents citing their inability to access the walk-in centre, Ward 112 councillor Lerato Mphefo and DA Shadow MMC of Economic Development Bongani Nkomo conducted an oversight visit to the new offices on March 16.
Upon arrival, the councillors were denied access, because security was instructed not to allow anyone in. They were also met by an irate customer who had been travelling to the office for the past two weeks and had not received any assistance.
@caxtonjoburgnorth Ward 112 councillor Lerato Mphefo speaks about the Region A customer service centre shutdown. Video: Zanele Mfaba #caxtonlocalmedia #Localnews #johannesburg #Servicedelivery #SA #Communitynews #fyp #2026 ♬ original sound – Caxton Joburg North
The current state of the office shows that plugs are not working, the network is only available in a few offices, there are inadequate workstations, no electricity, and no occupational certificates obtained. Officials have been informed to work from home, since they do not have basic tools for work.
The Midrand Reporter contacted Johannesburg Property Company regarding this matter on March 23, and they responded by saying that the query is acknowledged and is being processed. Once a response has been received, we will update.
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