The deputy minister of higher of education and training, Dr Mimmy Gondwe’s student helpdesk also known as the DM’s Helpdesk, gave the students of Ehlanzeni TVET College Mbombela Campus first-hand access to resolve their academic challenges such as funding.

This formed part of the Gondwe’s Youth Month Community Outreach Programme in partnership with the National Student Financial Aid Scheme (NSFAS) to support students on June 17.

Officials of the DM’s Helpdesk addressed enquiries concerning higher education matters including NSFAS and delays in issuance of results, diplomas and certificates giving students a new leaf in obtaining the free and uncomplicated education they hope for.

“The programme aims to deliver higher education support services directly to students. It is important for us to be visible, responsive and impactful so that students can progress well,” Gondwe said.

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She established the helpdesk 2024, soon after assuming office as a deputy minister. She said she is pleased with the effectiveness of the helpdesk as it has handled a total of 27 658 queries and boasts a resolution rate of 89% . It can be reached via dmsdesk@dhet.gov.za.