City waives interest on late payments
Billing problems stemming from the City's billing system leads to double billing in April but customers urged not to panic.
The City of Johannesburg has waived the interest on late payments of municipal services for March and April.
MMC for Finance Dada Morero said, “We took a decision because of the recent system maintenance on our enterprise resource planning system. This led to a number of customers not receiving their monthly statements on time, resulting in missed payments.”
He said customers should not worry or panic should they receive two bills in April, reflecting billing for both March and April.
The April bill will also include the March balance, reflecting any outstanding or paid amounts. “This means that customers may have a credit or an outstanding amount, in their April statements, depending on each customer’s circumstance. Customers who have chosen a fixed payment due date may also receive their March statement this month, reflecting due dates that have already passed.”
Maintenance of the system maintenance was necessary to improve service delivery despite the glitches with billing.
“No customer will be charged any interest except for those who owed the City as of 28 February 2023, prior to the system being unavailable.”
For more information contact the City of Johannesburg call centre at 0860 562 874 or visit www.joburg.org.za
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