Community groups are not free panic-button platforms
For those without private security, the police should be called before requesting assistance on social media groups like WhatsApp.
Community security groups on platforms – like WhatsApp or Telegram – are invaluable, and many residents use them as a primary call for help when needed.
The groups are often monitored by local private security groups and CPF members who can offer assistance.
But André Aiton from Beagle Watch Armed Response says they can cause frustration for those monitoring them. “These group should not be used to call for help or as a panic button – residents should make use of their own security company.”
The groups should instead be a platform where residents can be made aware of crime trends to enable the community to take preventative security measures.
“Beagle Watch supports the reporting of information that can assist communities to be vigilant regarding potential criminal activity. However, in most cases, posts on these groups are a demand for private security providers to respond immediately.
“It is more effective to contact your security provider directly, for them to apply their resources in the most efficient manner. For those who do not have private security, call the police, fire department or ambulance services for medical emergencies.”
Chairman of the Fairland CPF Gulam Karim said a recent notice sent to their communities deals with this matter. “First responders and security companies in these groups are there voluntarily and have no legal obligation to respond. They do so on a best-effort basis subject to availability of resources.”
He encouraged people who do not have their own security company to use the police, which is paid for from taxes.
In an emergency, call your private security company or 10111 to alert the police. When phoning 10111, get a reference number. A phone call to your police station is also advised..
Local police station numbers
Brixton: 011 248 5500
Fairland: 011 478 9413
Linden: 011 888 9211
Sophiatown: 011 670 6400
Ambulance:
(City) 011 375 5911 or ER24 084 124 or Netcare 911: 082 911
Fire
(City) 011 472 1599 or Fire Ops: 083 622 6026
