A customer turned sour because of expired juice on the shelves of the local Shoprite.
On May 27, a customer – who preferred not to be named – visited the local supermarket with the intention of getting Elvin juice at a promotional price of R39,99, only to find that the promotional stock expired on May 17.

After notifying the manager the irate customer received two boxes of Fruitree, priced at R65,99 each, in exchange for the Elvin juice. 
He was reassured by the manager that the stock would be removed immediately, but two weeks later the customer found the same stock on the shelves. 

On June 10 the customer got hold of this same juice, and lodged another complaint with the manager.
“He was subsequently refunded and also received a discount on a toy he had purchased and complained about afterwards,” says Sarita Van Wyk, Shoprite spokesperson.

Shoprite said they would be taking steps against the store manager for not checking that the expired juice was duly returned to the supplier as per arrangement after being alerted by the customer in the first instance. 
“Failure to remove expired stock from shelves is a very serious offence in our business,” said Ms van Wyk.
After the cycle of a promotional sale the price is reverted to the normal price of R49,99 in accordance with standard practice, but the policy states that affected stock needs to be removed and placed in an area inaccessible to customers, to be picked up by the supplier.
Shoprite has issued a full apology to the customer and the matter has been resolved with him.