Key services that have been prioritised within the Parys Community Service Centre include:
· Open case dockets by obtaining a statement from a victim of crime and witnesses
· Provide basic support to victims of crime
· Attending to complaints by patrol vans
· Attending to complainants at the Community Service Centre
(CSC)
The following minimum standards have been set:
· Attend to all walk-in clients within a reasonable time, based on the nature of the complaint within 5 minutes.
· When a case docket is opened, we will send you an SMS
notifying you of the case number, as well as the contact
details of the investigating officer within 15 minutes.
· Provide a status regarding your enquiry or complaint within 1 day.
· Protect the privacy, dignity and confidentiality of your
information when required to.
· Provide you with a basic victim-friendly service.
· Professional service delivery by all personnel at our station.
· Impartial and respectful treatment.
· Being treated in an open, accountable and responsible
manner.
· To serve with honesty and integrity, without asking or
soliciting favours in return.
· Our members will be polite and they will offer assistance,
guidance or advice.
· We will prioritise the disabled and aged clients, who access
our Community Service Centre.
Services that you will be expected to pay for (please note that these are subject to change on a regular basis).
· Police Clearance Certificate:R114.00
· Firearm Competency Certificate: R70.00
· Firearm License Application: R70.00
· Official Accident Report: R2.40
· Copy of Statement (per page): R0.60c
· Security Clearance: R56.00
· Presidential Pardon Clearance: R56.00
Take note that all other services offered by the SAPS are free. Make sure to obtain a copy of an official receipt that will be signed and stampted, by an official at the Finance Office.

The SAPS Service Complaints Centre is in place to help the community to receive optimal service delivery and reduce
complaints against the police.
The aim of the process is to redress and investigate dissatisfaction or disappointment, experienced by any person or
organisation, locally, regionally, continentally or internationally,
In relation to an action or inaction, regarding the service that was rendered or supposed to have been rendered by the SAPS, represented by its employee (s), complaints can vary from poor service delivery regarding communication, response, investigations, police negligence, police misconduct and complaints against SAPS management
or members, as well as general complaints.
For easy referral when reporting a complaint, the “Minimum Complaint Information” required includes, but is not limited to:
Full names and surname of the complainant, identity number,
residential/business address, telephone and cell phone numbers
and email address.
It should also provide a description of the complaint, including the province, in which the complaint originated, the name of the
police, the case number (if applicable), details of the SAPS
employees involved, etc.
Complainants may submit a complaint directly by visiting their
local police station Community Service Centre (CSC), Station
Commander, Cluster Commander’s office or Provincial
Complaints Coordinators: Management Intervention.
Although it is advisable for any person to lodge a complaint at
the respective local police stations, the next step when all attempts to get assistance from a station have failed, is to contact the National Service Complaints Call Centre on
0800 333 177 or fax 012 393 5452 or email
complaintsnodalpoint@saps.gov.za. or contact the Provincial
Service Complaints number on 071 412 2391, fax to email number 086 731 7671, or email fs.mi.complaints @ saps.gov.za.
Please note: 10111 is only used for crime related emergencies
And not for service delivery complaints.

SAPS Business hours are:
24 Hours Community Service Centre (CSC).
07:30-16:00 Monday to Friday (Station Commander).
07:30-16:00 Monday to Friday (Administrative Services).
07:30-16:00 Monday to Friday (Support Service).
07:30-16:00 Monday to Friday (Detective Service).
16:00-06:00 (Standby Detectives)

How can you help the SAPS?
You can help us deliver the services that you need by:
· Participating actively in CPF and Sector policing/rural safety
forums.
· Telling us of any changes to the circumstances surrounding
your incident or query.
· Contacting us if you need any further information.
· Treating SAPS members with courtesy and respect.
· Being open and honest in your dealings with the SAPS
· Conveying your needs clearly, to ensure specific
attendance.
· Providing feedback about our service.
· Commending good work by SAPS staff.
· Understanding that we give priority to life threatening
incidents or emergencies.
· Refrain from opening false cases, as the consequences of
such actions will result in criminal action which will be taken
against you.
What are your rights?
You have the right to all the Batho Pele Principles, especially the following:
· Courteous behaviour at all times
· Prompt and efficient service
· Full information
· Redress and an apology in the case of a failure of our services
· Give priority to emergencies, if police attendance is required,
we will allocate a response in accordance with the level of
seriousness
· To serve with honesty and integrity, without asking for favour in return
What are your obligations when you visit the Community Service Centre or engage with our police officials.
* Be civil and courteous
* Respect the dignity of the police officials that you encounter

Contact Parys SAPS on:
Telephone Number: (056) 816 2500 / 063 922 9674
Community Service Centre: (056) 816 2519 / 063 922 9674
Station Commander: 056 816 2504
Fax Number: 086 481 4553
Email address of the Station Commander:
PARYS-SAPS@saps.gov.za
Crime Stop Number 0800 1011
Anti-Corruption Hotline 0800 701 701 (calls are toll free to this number and you can stay anonymous.
Service Complaints Call Centre 0800 33 3177.
Childline – 0800 05 55 55 (To report child abuse)
National Traffic call centre – 0861 400 800