Make sure to check and update your prepaid meter
After the deadline, November24, meters will no longer accept electricity tokens unless they are updated to Key Revision Number (KRN) 2.
Eskom Free State is urging prepaid electricity customers to check and recode their meters by November 24 as required by the Standard Transfer Specification Association (STSA).
After this deadline, meters will no longer accept electricity tokens unless they are updated to Key Revision Number (KRN) 2.
Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable.
Eskom has pre-coded its systems for meters and requires customers to complete the last step of the process for successful migration. This Do-It-Yourself process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update.
To check the meter, customers need to enter 1844 6744 0738 4377 2416.
Should this number not work, please punch in the below unique numbers according to the make of your meter.
L&G (E460) – i057 enter
L&G (PLC2) – i057
Conlog – #005#
Voltex – 005 enter
Nyamezela – Press red and hold until the display dots then type 005 and enter.
If the meter displays 2, this means that the meter has been recoded and customers can continue to buy tokens. If the meter displays 1, then customers need to recode the meter to KRN2.
If you would like your tokens emailed to you, provide your account number or prepaid meter number via email to datacleans1@ngwathe.co.za, or visit any of the municipal offices.
You can also WhatsApp or phone 060 534 3900 available until 20:00 daily.
