With stacks of files under arms and proof of payments at the ready, scores of residents made their way to Marks Park in Emmarentia on 12 August to get rid of their biggest headaches – incorrect bills.
The much-anticipated billing open day hosted by the City of Johannesburg was the final step for many residents who have been struggling to sort out lingering billing issues.
Representatives from City Power Johannesburg Water, Pikitup, the revenue department and the Joburg Ombusdman gathered to help residents with their queries.
Jason Barron from Craighall Park was one such resident. Ever since he received a bill of R250 000 three months ago, he has been trying to resolve it, but to no avail. However, after spending about two hours at the open day, Barron’s account was finally rectified.
“There was a mistake with the decimal point on my smart meter,” Barron said.
He encouraged residents who have an outstanding issue to come to the next open billing day.
“It takes a bit of time. But pack your lunch and your water and just do it. It was well worth it.”
Like Barron, many residents left smiling. Their queries had either been resolved or they were told what the next steps were to resolve their problems.
Nicole van Dyk, Ward 99 councillor, said she spoke to many residents within her ward.
“Generally the feedback was exceptionally positive. People are hoping that today is the day to solve the issues.”
Although not all queries were resolved, Van Dyk said that for many residents there is a light at the end of the tunnel.
Executive Mayor of Johannesburg, Herman Mashaba and the MMC for Finance, Dr Rabelani Dagada, were also actively involved in the day. Both joined a group of meter readers who went out to residents’ homes to inspect their meters.
“One resident from Sophiatown had been billed on a wrong meter since 2010. The matter has since been rectified,” said Dagada.
Mashaba said the billing days exist so that residents can hold the City accountable.
“But it shouldn’t end there. There has been a public outcry regarding the billing crisis. We are now moving into every region to fix it. By November, we would’ve visited at least four more regions,” Mashaba said.
More and more open days will be announced by the City as it is hoped that these day will provide a much-needed solution to the billing crisis.
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