The suburb of Ferndale has been having water problems since 7 November. While Joburg Water has been attending to the matter, they apologise for the inconveniences caused and are still working tirelessly to investigate the cause of no water in the area.
#Ferndale
The teams are checking every PRV and valve in the area to determine the cause of the no water.^J #JoburgUpdates @CityofJoburgZA— Johannesburg Water (@JHBWater) November 11, 2020
The outage follows after Joburg Water repaired two major burst pipes along Pine Avenue and Pretoria Avenue on 7 and 9 November respectively.
Joint Ward Councillor Statement
Ongoing water outages in Ferndale@JHBWater @mphomoerane 💦💦💦 pic.twitter.com/YgLJK5huFW— David Potter (@DavidPotterZA) November 11, 2020
In a joint ward councillors’ statement issued on 11 November, it was said the water network was somewhat complex with many inlets, valves and more complicated pressure control valves.
#Ferndale
We will be refilling all 10 tankers in the area throughout the day. We appeal to all the residents in affected areas to please communicate if they find tankers in their street empty. We apologise for the inconvenience caused. We will update throughout the day. ^J— Johannesburg Water (@JHBWater) November 11, 2020
Customer service inquiries:
- 24-hour hotline: 011 688 1699 / 086 056 2874
- SMS line: 076 333 5052
- Email: customer@jwater.co.za
- Website: www.johannesburgwater.co.za
