Residents facing difficulties in meeting their monthly municipal payments are encouraged to explore support options designed to ease their financial burden. One such option is a payment arrangement, which allows you to settle your account balance through scheduled installments, helping you avoid further collection actions.

Read more: Randburg water bill crisis

Additionally, the expanded social package (ESP) is aimed at vulnerable residents within the City of Johannesburg, particularly families with low income. This initiative provides targeted assistance to ensure that those in need can maintain essential services without undue hardship.

For more details on how to set up a payment arrangement, visit here.

Also read: Ferndale residents who haven’t paid their monthly bills for 3 years, finally receive termination notice

To check if you qualify for the ESP, visit here.

Johannesburg Water highlights that unpaid water bills affect their ability to provide reliable services. Revenue helps maintain the water system that keeps water flowing to your home. If you’re struggling financially, support is available, whether through a payment plan or the ESP.

Residents are encouraged to visit their nearest customer walk-in centre to discuss options and get assistance. Remember, help is close at hand, and paying your bills helps ensure a continuous water supply for everyone.

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