Randburg Customer Service Centre returns after two-year closure
City of Johannesburg's Randburg Customer Service Centre has reopened, and is operating at full capacity after a fire saw it closed for two years.
The Randburg Customer Service Centre re-opened its doors on July 9, two years after the fire that gutted it. The centre went through extensive renovations following the fire, being upgraded with state-of-the-art equipment, and is now ready to serve customers as the main walk-in-centre for Region B. During the closure and renovation work, the city set up a temporary revenue customer services centre in Ferndale, so services could continue. Now, the centre is back where it belongs, and ready to serve residents once again.
Read more: Randburg Customer Service Centre running smoothly
Assistant director Olorato Mojaki explained that they are still settling, but the system is fine. “We are ready to service the Region B community. It is not completely done, but we are open and helping customers. I’m not complaining and I’m happy, because everybody’s settled.”
Ward 102 councillor Lucinda Harman said that she hopes customers will be happy that the centre is back. “It is way better. It has a new feel with bright colours. Both licencing and revenue are working, and customers are back. I hope they are happy with the refurbishment.”
Some of the key improvements at the centre include:
- The installation of new cubicles and chairs for customers,
- A newly designed reception area to enhance service flow,
- A new air-conditioning system, and
- A restructured layout which integrates cashier services with other key services.
The JMPD licencing department has also moved back to the centre, and numbers of residents were assisted. Johannes Thoubatla, acting head, explained that everything is operational and running smoothly. “They have done well in terms of refurbishing. I am happy with the new set up. The set up we had was not good enough for the members of the public. Now, everything is back to normal, and we are operating on full mode.”
Kgamanyane Maphologela, director for communications and stakeholder engagement, said the city is excited to re-open and resume services to assist customers at an upgraded and improved centre. “The city is delighted to finally re-open the Randburg Customer Service Centre and welcome customers to the newly refurbished centre in Region B. We encourage our customers to take ownership of the centre and treat it as their own.”
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