Randburg SDC to conduct meter audits for LPUs and businesses
Residents are urged to verify credentials as all City Power employees and contractors are required to carry and produce their official ID cards while on duty.
City Power’s Randburg Service Delivery Centre (SDC) is conducting meter audits for all the Large Power Users (LPUs) and business customers.
The programme started on October 6 and will run until October 20. It’s part of the entity’s ongoing efforts to modernise operations, improve billing accuracy, and enhance the overall reliability of the electricity network.
Isaac Mangena, City Power spokesperson, explained that during the audits, their teams will be inspecting LPU meters, business meters, and mini substation (MSS) units, while also verifying that each meter is correctly linked to its supply point and the relevant substation.
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In addition, the audits will confirm the number of meters connected to each MSS.
He said that these audits are a critical preparatory step for the installation of advanced equipment that will help reduce electricity losses, improve monitoring, and ensure quicker fault detection.
“The new equipment will include low-voltage power metering and monitoring devices to improve billing accuracy to stabilise the power supply. It will monitor the transformer temperature, weather conditions, humidity, smoke, water leaks, and access control for improved safety and reliability.
According to Mangena, the Randburg SDC has an overall electricity debt of about R740m, with R142m owed by LPUs, R111m by businesses, and R487m by residential customers.
Additionally, City Power is recording a significant portion of energy losses due to bypassed meters and illegal reconnections, which continue to pose serious operational and financial challenges.
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“It is crucial that all customers within our supply areas are properly metered, ensuring that they are paying for the electricity they use daily. LPUs and business customers who refuse meter audits leave us with no option but to disconnect their supply.”
He added that a fine of over R30 000 will be imposed for three-phase connections, and additional reconnection fees and penalties may also apply.
Customers are urged to cooperate and allow metering technicians to complete their work efficiently.
The entity is also aware of the safety concerns during this process, as criminals could take advantage by presenting themselves as their employees or contractors.
Customers are urged to verify the credentials of City Power employees and contractors by contacting the Security Risk Management Control Room.
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