Memory lapses create havoc for school admissions system
The Gauteng department of education has been flooded with calls from parents who have forgotten their login credentials for the electronic registration system.
The Gauteng department of education has been flooded with calls from parents who have forgotten their login credentials for the electronic registration system.
The department has offered placement to 102 971 applicants for the online admissions 2020.
The department said of the 102 971 applicants, about 15 919 had accepted offers of placement by logging on to www.gdeadmissions.gov.za.
“It is concerning that our call centre is inundated with calls from parents who have forgotten their login credentials.
“Some parents are bombarding schools with requests to accept offers on their behalf. While capacity and resources in the call centre has been enhanced to accommodate parents during this period, lines are clogged by parents who have lost or forgotten their login credentials,” said department spokesperson Steve Mabona.
Mabona said stressed the importance of keeping login credentials safe.
“This is a very important security feature that is specific to every parent,” he said.
He said the system made provision for parents who have lost their username and password (login credentials) through the “forgotten password” link.
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Mabona said parents who had forgotten their login credentials could follow the step-by-step guideline provided to assist them:
• Log on to www.gdeadmissions.gov.za
• Click on login
• Click on forgot password
• Enter parent ID or passport number
• Click on recover account
• A token will be generated and sent to your registered cell number
• Re-enter parent ID or passport number and the token that was generated and sent to your cell phone via sms
• Enter password
• Confirm password
• Click recover account
• You will return to login screen to login with your new password
“Parents who have not yet received offers of placement are reminded that offers are not sent to all parents on the same day, as the department is processing offers systematically in line with the order of application options outlined in the admissions regulations.”
Mabona said parents without internet access could visit the school or district office where they would be assisted.
READ MORE: The Department of Education responds to misleading reports on pupils leaving school in Grade 9
“An appeal is made to parents to remain calm if they have not yet received offers of placement as this process will conclude on 31 October 2019. Parents who have already received offers of placement must accept these within seven days of receiving the sms for the placement offer. Finally, it is important to remember that the capacity of each school will determine the number of applicants that receive placement offers and the number of learners ultimately admitted to the school,” said MEC Panyaza Lesufi.
The education department could be reached on 0800-000-789 for queries.
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