Eskom urges customers to upgrade outdated prepaid electricity meters before the November 24 deadline to avoid costly replacement fees.

Type this number to upgrade your meter today and stay connected.

Customers can check and upgrade their meter by doing the following:

Verify if their meter is ready:

– Enter 1844 6744 0738 4377 2416 on the meter keypad.

– If it shows 1 or 1.2, the meter still needs to be recoded.

– If it shows 2 or 2.2, the meter is updated and requires no further action.

To upgrade the prepaid meter, customers should:

– Enter the first 20 digits of the recode token and wait for it to be accepted.

– Enter the second 20 digits of the recode token and wait for it to be accepted.

– Enter the last 20-digit token from the latest electricity purchase to recharge your meter.

Eskom introduced a system to suppress the illegal buying of prepaid electricity tokens from unauthorised vendors.

Group Executive for Distribution at the power utility, Monde Bala, explained how and why the updating of the meter is required.

“Customers with meters still on KRN1 have likely not purchased electricity for more than six months or might be using unauthorised tokens bought from criminal syndicates.

“To prevent the meter from becoming inoperable, losing power, and incurring replacement costs, it is critical that all customers, including those who have not purchased electricity in the last six months or more, to buy electricity tokens from authorised vendors by November 24 2024.

“This will provide them with two sets of 20-digit codes needed to recode and update their meters. We started our public awareness campaigns back in August 2023 and we continue to ask users to come forward so we can offer all the help we have available,” Bala said.

This is also to help the power utility to constantly supply electricity without any restrictions or loss from their end.

The upgrade process should not require customers to visit Eskom offices; however, it seems that many are encountering difficulties.

On Thursday afternoon, reports of many individuals waiting in long lines outside the Eskom branches surfaced.

Also read: Meter deadline looms: Upgrade your meter or cough up R12k for replacement

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