A total of 905 vacant positions have been filled during the 2025/26 financial year to strengthen internal capacity, improve service delivery, and reduce reliance on outsourced services.

The appointments come after opposition parties repeatedly raised concerns about staff shortages within the metro, arguing that vacancies in key departments were contributing to service delivery delays, prolonged power outages, and slow responses to infrastructure faults across the city.

The coalition has maintained that building internal capacity is central to its turnaround strategy and has moved to fill critical positions across municipal departments.

MMC for Corporate and Shared Services, Flora Monama, said the metro continues to invest in its workforce to ensure that essential municipal functions are adequately staffed and supported.

“The city remains committed to building a capable, professional and responsive administration. Strengthening internal capacity is central to improving service delivery, enhancing accountability, and ensuring that residents receive reliable municipal services,” said Monama.

According to Monama, key strategic leadership positions remain filled, including those of the City Manager, CEO, CFO, Chief of Police, and Chief of Emergency Services, providing stability and oversight across the administration.

She said significant progress has also been made in expanding capacity at the coalface of service delivery.

Of the 905 appointments made, 505 positions were filled during the first quarter, 241 in the second quarter, 67 in the third and 92 in the fourth quarter.

“Many of the appointments were made in areas directly linked to service delivery, infrastructure maintenance, public safety, and essential municipal operations.”

Monama said the positions include professional, technical, semi-skilled, and operational personnel responsible for maintaining municipal infrastructure, responding to service delivery challenges, and supporting day-to-day municipal functions.

“The filling of vacancies is expected to assist departments that have previously struggled with capacity constraints, particularly those responsible for maintaining infrastructure and responding to faults and outages.”

She said the metro’s recruitment drive forms part of a long-term strategy to improve institutional capability while reducing dependence on external service providers.

“Building internal capacity remains a key pillar of the city’s reform agenda. By filling critical vacancies and strengthening capacity where services are delivered, we are laying the foundation for more reliable service delivery, stronger accountability, and a municipality that is better equipped to meet the needs of a growing capital city,” she said.

She added that recruitment processes remain active, with several additional positions currently undergoing shortlisting and interview processes.

“As a result, the number of appointments made during the fourth quarter is expected to increase before the end of the financial year.”

Monama said every appointment contributes to the metro’s long-term turnaround strategy.

“A capable city is built on capable people. Every appointment made to strengthen our administration is an investment in better governance, stronger institutions and improved services for the residents of Tshwane,” she said.

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