The Tshwane municipality says it is moving with urgency to resolve ongoing water supply challenges in Highveld, Centurion, where residents have been affected by a faulty pump at the Kentron borehole, leaving some without water.

MMC for Corporate and Shared Services Kholofelo Morodi stated that the metro is actively addressing the situation following a site inspection conducted on January 7, which confirmed the extent of the damage to the Kentron pump.

She emphasised that the city is prioritising the restoration of full service delivery to communities in Region 4, stressing that the disruption goes beyond a technical failure and has a real human impact.

Today, we conducted an oversight visit to the Kentron Pump and the Hennops River to assess progress on the repair of the pump and the bulk water pipeline.

The City is working with urgency to complete these repairs and restore full functionality as quickly as possible.

The… pic.twitter.com/xVDYcm77nz

— Kholofelo Morodi (@kholofeloMorodi) January 7, 2026

“We recognise that behind every technical failure is a family struggling to cook, a student preparing for school, and an elderly resident facing unnecessary hardship. Water is a fundamental right, and the current disruption is not just a logistical hurdle; it is a significant burden on your daily lives,” Morodi said.

She noted that the city has accelerated the procurement process for replacing the Kentron pump through what she described as an expedited and transparent framework.

Morodi explained that the metro’s technical teams have already engaged with specialist suppliers to secure the fastest possible delivery of a replacement unit, ensuring that the procurement phase is handled with the urgency the situation requires.

“Our priority is not just fixing a machine but restoring dignity and normalcy to every household affected by this outage,” she added.

In addition to the pump replacement, Morodi said the city is continuing with critical infrastructure work along Olievenhoutbosch Road to strengthen the overall water system.

She explained that core drilling for pipe placement has already been completed and that leaking water has been successfully rerouted to allow for the construction of a second bridge access on the south side.

According to her, the next phase of the project will begin on January 12, when teams start installing permanent brackets for the new piping infrastructure.

“While the city has pushed for an even earlier start date, this timeframe ensures that all safety and structural requirements are met for a sustainable solution. We are working towards a completion date of January 16; however, we are doing everything in our power to beat this deadline,” she said.

Morodi added that the metro is committed to providing weekly status updates on both the pump replacement and pipe installation projects until full restoration is achieved.

“This project is not a quick fix, and by installing brackets and improving bridge access, we are ensuring that the Kentron infrastructure is reliable for the long term,” she said.

She also thanked the community for their continued patience and resilience during this difficult time.

However, the situation on the ground remains challenging for some residents. Parts of Highveld continue to experience water outages and low pressure, according to Ward 65 councillor Gert Visser.

On January 8, Visser said he received complaints from residents on at least 10 different streets, indicating that they either had no water or were experiencing very low water pressure.

He said these complaints highlight the ongoing impact of the broken pump on daily life in the area.

Visser explained that he was first informed on December 28 that the pump supplying Highveld was not working and required repairs.

Since then, he has continued to engage with city structures to push for urgent intervention.

In an update shared on January 6, Visser said he had formally requested the Office of the Speaker to convene a public meeting in Highveld, with the sole agenda item being the local water supply challenges.

“The aim of the meeting is to give responsible officials an opportunity to provide direct feedback to residents and to answer questions,” he said.

Visser added that, following a request for residents to submit details of where water outages or low pressure were being experienced, five responses had been received at that stage.

“These included Malpensa Crescent, Turnhouse Street, Changi Street, Spata Street, and Highveld Technopark. While some streets remain affected, areas such as Southdowns, Centurion Residential Estate, and other neighbouring areas continue to have sufficient water supply with no noticeable drop in pressure,” he confirmed.

Visser said the ongoing situation requires urgent and immediate intervention from the metro, describing the restoration of water supply to Highveld as a matter of urgency.

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