Call centre is functional, says Govan Mbeki Municipality
The centre deals with general enquiries and complaints essentially after-hours, on public holidays and over weekends.
The Govan Mbeki Municipality claim its call centre is working besides the community’s outcry.
Some community members said the call centre is not assisting them because the problems they reported, do not receive attention.
Several people claimed that the call centre’s phones remain unanswered.
“Even when they do give you a reference number, they do not attend to our problems.
“We write down the reference numbers, but nothing happens.
“We are tired of complaining about the same thing,” said Ntombifuthi Malinga.
Donald Green acting communications manager for the municipality, said their call centre is working as it would at any other organisation.
“We are also being affected by load-shedding.”
The centre deals with general enquiries and complaints essentially after-hours, on public holidays and over weekends.
The functioning of the Call Centre aims to improve customer satisfaction within our municipality.
When calling the call centre to lodge a complaint:
1. Write down the name of the person you are speaking to.
2. Provide them with your street name and the nearest house number to the problem.
3. Keep your description of the problem short and relevant.
4. Get a reference number for the lodged complaint to ensure that it will be easy to follow up. The centre should SMS it to you, if the system is working, or give you a number over the phone.
The relevant department is then informed immediately.
5. If nothing has been done regarding the problem, contact your relevant ward councillor and give them all the details with your reference number and name to ensure that the issue gets the necessary attention,” said Green.
Green said community call centre’s numbers is 0800 6000 01/2/4 or send a WhatsApp message to 083 790 0659.
